Front Desk Receptionist

Naugatuck, CT

Full Time

Administrative

Mid Level

Position Description

As the Front Desk Receptionist, you will be the first point of contact for many of our clients, providers, and community partners. We are looking for someone who is great with people, understands the complexities of mental health, and is a team player. You will understand the need to be patient, and courteous, and deliver superior customer service to each new caller and client who walks into our office.

Answering incoming calls to the company and routing as appropriate
Scheduling new appointments
Assist with collections, including accepting session payments via the phone or in person
Completing insurance verifications for Husky/Medicaid clients
Manage the waiting room
Problem-solve incoming inquiries from clients and providers
Light housekeeping so our space is always welcoming
Filing, faxing, copying, etc

Qualifications

Excellent communication and interpersonal skills
Must be efficient with strong skills in organization, good problem solving and attention to detail
Previous experience as a medical receptionist or in customer service within behavioral health services preferred
Strong computer skills, and experience with Google Workspace preferred
Understanding of HIPAA regulations and ability to uphold the highest standards
Ability to prioritize tasks, exercise sound judgment when needed
All other duties as assigned by the supervisor

Schedule:

8-hour shift
Monday to Thursday - 11:30 am - 7:00 pm & Friday - 8:30 am - 5:00 pm

Education:

High school or equivalent (Preferred)

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Front Desk Receptionist

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